Правила за възстановяване на суми

WITHDRAWAL FROM THE CONTRACT 6.1. The Customer may withdraw from the contract before receiving the sampling kit. Once sent to the lab, withdrawal is no longer possible. 6.2. Withdrawal must be submitted by email or mail. 6.3. Withdrawal is timely if submitted before the deadline. 6.4. The Seller will refund payments within 14 days of receiving notice, using the original payment method unless otherwise agreed. 6.5. Refund may be withheld until goods are returned. 6.6. The Customer must return goods within 14 days of withdrawal. 6.7. Return shipping is at the Customer’s expense. 6.8. Goods must be returned in original, undamaged condition. Damaged or used goods reduce refund entitlement. 6.9. Withdrawal is excluded for customized or perishable goods, opened sealed items (e.g., food supplements). 6.10. If gifts were included, these must also be returned.