Termeni de utilizare

These Terms and Conditions ("Terms") govern the rights and obligations between the buyer ("Customer") and the seller, Opus Magnus s. r. o. ("Seller"), in relation to the purchase of goods through the Seller's e-commerce platform.

  1. CUSTOMER CONSENT AND DATA PROCESSING 1.1. The Customer voluntarily provides personal data and consents to its processing for the purpose of executing the transaction. Only essential data for the transaction are collected. 1.2. By placing an order, the Customer confirms that they have thoroughly reviewed, understood, and agreed to these Terms. 1.3. By accepting the Terms, the Customer consents to the creation and archival of anonymized data derived from microbiome testing and questionnaires, excluding personally identifiable information (e.g., names, dates of birth, addresses). 1.4. These anonymized data may be used for statistical analysis, further research, and dissemination through conferences, lectures, publications, and media. 1.5. The Customer agrees to participate in research and accepts the Informed Consent Agreement concerning isolation, archiving, and analysis of bacterial DNA from intestinal microbiota.

  2. SCOPE AND NATURE OF THE TERMS 2.1. These Terms are issued in accordance with the laws of the Slovak Republic. For consumers, applicable legislation includes the Civil Code, Consumer Protection Act, and other relevant laws. For business buyers, the Commercial Code applies. 2.2. These Terms are an integral part of any purchase contract concluded through the Seller's e-commerce site. 2.3. The Terms define the mutual rights and obligations arising from or in connection with purchase contracts. 2.4. These Terms do not apply to purchases made in the course of business activities. 2.5. The contract and Terms are concluded in Slovak; translations are for informational purposes only. 2.6. The Customer agrees to receive marketing communications electronically or by other means unless consent is withdrawn in writing.

  3. USER ACCOUNT 3.1. Customers may create a user account or shop without registration. 3.2. Customers must provide accurate and up-to-date information. 3.3. Account access is secured via username and password; the Customer is responsible for maintaining confidentiality. 3.4. The Customer must not allow third-party access to their account. 3.5. The Seller may cancel inactive or misused accounts. 3.6. The Seller is not liable for any unavailability of the user account.

  4. PURCHASE CONTRACT 4.1. Product listings are an invitation to submit an offer, not a binding offer. 4.2. The Seller reserves the right to refuse contracts, especially in cases of prior non-fulfillment. 4.3. Prices and availability are valid as long as displayed. 4.4. Before submitting an order, Customers may review and edit inputs. 4.5. Orders may be cancelled before fulfillment begins by contacting the Seller. 4.6. The Seller may request ID verification; refusal voids the order. 4.7. Product images are illustrative; actual items may differ. 4.8. The contract is concluded upon Seller's confirmation email. 4.9. The contract and Terms are archived electronically. 4.10. The Customer bears their own internet and communication costs.

  5. PRICE AND PAYMENT 5.1. The Customer may pay:

    • in cash (at Seller's premises or upon delivery);

    • via bank transfer;

    • via third-party payment processors;

    • by payment card. 5.2. Delivery costs must also be paid unless otherwise agreed. 5.3. Payment is due upon delivery for cash or cash-on-delivery orders; advance payment applies to other methods. 5.4. The obligation is fulfilled when funds are credited to the Seller’s account. 5.5. Discounts cannot be combined. 5.6. A tax invoice is issued per legal requirements and sent electronically. 5.7. The Seller complies with fiscal obligations including issuance and reporting of receipts.

  6. WITHDRAWAL FROM THE CONTRACT 6.1. The Customer may withdraw from the contract before receiving the sampling kit. Once sent to the lab, withdrawal is no longer possible. 6.2. Withdrawal must be submitted by email or mail. 6.3. Withdrawal is timely if submitted before the deadline. 6.4. The Seller will refund payments within 14 days of receiving notice, using the original payment method unless otherwise agreed. 6.5. Refund may be withheld until goods are returned. 6.6. The Customer must return goods within 14 days of withdrawal. 6.7. Return shipping is at the Customer’s expense. 6.8. Goods must be returned in original, undamaged condition. Damaged or used goods reduce refund entitlement. 6.9. Withdrawal is excluded for customized or perishable goods, opened sealed items (e.g., food supplements). 6.10. If gifts were included, these must also be returned.

  7. SHIPPING AND DELIVERY 7.1. Delivery methods, timelines, and costs are selected during checkout. 7.2. Special delivery arrangements are at the Customer's risk and expense. 7.3. Customers must accept delivery or compensate for extra costs. 7.4. Redelivery or alternative delivery incurs additional charges. 7.5. The Customer must inspect the package and refuse damaged shipments.

  8. DEFECTS AND WARRANTY 8.1. Legal provisions on defect liability and warranty apply. 8.2. The Seller warrants that goods are as described and suitable for their usual purpose. 8.3. Defects discovered within 6 months of delivery are presumed pre-existing. 8.4. The Customer may request repair, replacement, or a reasonable discount. 8.5. Warranty claims must be made within 24 months. 8.6. Warranty is void in cases of misuse, wear, expiration, or unauthorized modifications. 8.7. Claims must be submitted to Opus Magnus s. r. o. by post or email. 8.8. Acknowledgement of the claim and outcome will be communicated electronically. 8.9. Missing items must be reported within 3 days of receipt.

  9. ADDITIONAL TERMS 9.1. Ownership transfers upon full payment. 9.2. The Seller may fulfill orders via third parties. 9.3. Customers must not disrupt the e-commerce platform. 9.4. The Seller is not bound by codes of conduct. 9.5. The Seller is not liable for third-party interference or outdated content. 9.6. The Customer consents to cookie usage.

  10. DATA PROTECTION 10.1. The Seller ensures compliance with GDPR and Slovak data protection law. 10.2. Collected personal data includes name, address, contact details, tax info, and purchase history. 10.3. Data is used to fulfill orders and send communications. 10.4. Customers must keep their data accurate and up to date. 10.5. Data is processed indefinitely, electronically or manually. 10.6. Data is disclosed only to authorized subcontractors.

  11. COMMUNICATION 11.1. All communication must be in writing via email, post, or personal delivery.

  12. FINAL PROVISIONS 12.1. Slovak law governs these Terms. 12.2. Consumer disputes may be resolved via the Slovak Trade Inspection or online dispute resolution platforms. 12.3. Parties accept the risk of changes in circumstances; contractual obligations remain. 12.4. The Customer agrees to the full transaction price. 12.5. The Seller may amend these Terms and will publish changes clearly on the website.

  13. CONTACT INFORMATION
    Questions about the Terms of Service should be sent to us at info@beie.health.
    Our contact information is posted below:
    Opus Magnus s. r. o. 
    info@beie.health
    Kvetna 16, Bratislava, 821 08, Slovakia
    36852368
    SK2022495497

Last updated: 13.6.2025